Legal
Privacy policy
How Sunnah Slaughter collects, uses and protects your information when you visit this site or place an order.
Who we are
Sunnah Slaughter arranges halal Aqeeqa, Qurbani, Sadaqah and Fidyah sacrifices on your behalf and sends you a video of the sacrifice. We are based in Toronto, Ontario, Canada, and serve customers across Canada and the United States. For anything in this policy, contact us at support@sunnahslaughter.com or on WhatsApp at +1 647 375 5714.
This policy explains what personal information we collect through this website and when you order from us, how we use it, and the choices you have. It applies to sunnahslaughter.com and to orders placed with us on WhatsApp, by email or by phone.
What we collect
We collect only what we need to carry out your sacrifice and to reply to you.
- Order details you send us. When you message us on WhatsApp, email or call, we receive your phone number or email address, the service and animal you chose, the names to be mentioned in the video, a date of birth for an Aqeeqa if you give one, your city and country, a preferred date, and any notes. The order builder on this site prepares that message for you; nothing is sent to us until you press send in WhatsApp or your email app.
- Call-back requests. If you use the "Prefer a call back?" form, we store your name, phone number, the service you are interested in, the date, and the country your connection came from, so that we can call or message you. These requests are kept for up to 180 days and then deleted automatically.
- Refund requests. If you use the refund page, we store your payment reference, the email or phone number you give, how you paid, the reason, any note, the date and the country your connection came from, together with the matching payment record when we find one, so that we can issue the refund and answer any later question about it. Refund requests are kept for up to twelve months.
- Order details. When you pay on our website we store your order (service, animal, quantity, the names to mention and any date, date of birth, location and notes), the WhatsApp number and email you give, and the payment reference, so we can perform the sacrifice and send you the confirmation and the video.
- Payment information. Payments are made by Interac e-Transfer or by card through Stripe. For an e-Transfer your bank handles the transfer and we see the sender name, the amount and any message you attach. If you tell us on the payment page that you have sent an e-Transfer, we also store the name on your bank account, the payment reference, the amount, the order details and any email or phone number you give, so we can match the transfer. For a card payment Stripe collects your card details, name, phone number and billing country on its own secure page; we receive only a confirmation with the amount, a payment reference and the order details you entered. We never ask for card numbers or online banking details.
- Button counts. On the live site, tapping a WhatsApp button goes through a short redirect that records which button was tapped and on which day. This tells us which parts of the page are useful. It does not record who you are, and the records are deleted after 90 days.
- Settings kept in your browser. Your light or dark theme choice and an unsent order draft are stored in your own browser (local storage) so that they are still there when you come back. Drafts expire after 30 days. This information stays on your device and is not sent to us. You can clear it at any time from your browser settings or with the "Start over" link in the order builder.
- Hosting logs. Our hosting provider, Cloudflare, keeps standard server logs, such as IP addresses and the pages requested, for security and to keep the site running. We do not use cookies, analytics scripts or advertising trackers on this site.
How we use it
We use your information to:
- schedule and perform the sacrifice you ordered and mention the names you gave us in the video;
- confirm your order, send you the confirmation on WhatsApp and answer your questions;
- send you the video of the sacrifice and keep a record of the service;
- call or message you back when you ask us to;
- understand which parts of the site people use, through the button counts described above.
We do not sell your information and we do not use it for advertising. We do not send marketing messages unless you have asked us to, for example by requesting an Eid reminder.
Your video
The video shows the animal, the names you provided being spoken, and the sacrifice. We send it only to the WhatsApp number you gave with your order, or the email address you used. We never post customer videos publicly or share them with other customers. We keep our own copy for up to twelve months as a record that the service was performed, then delete it. You are free to keep and share your copy as you wish.
Who we share it with
We share information only with the people and services needed to deliver your order:
- WhatsApp (Meta Platforms). Messages you send us on WhatsApp are handled by WhatsApp under its own privacy policy. When we send your order confirmation automatically, your WhatsApp number, first name and order summary pass through Meta's WhatsApp Business Platform.
- Our team in Kenya, who perform the sacrifice. They receive only the names to be mentioned and the service details, not your contact information. This means the names you give us are sent to Kenya for the sacrifice and the video.
- Cloudflare. Hosts this website and stores orders, call-back requests, refund requests and button counts on our behalf.
- Stripe. Processes card payments under its own privacy policy and keeps the card details; we only receive a confirmation.
- Your bank and ours. Interac e-Transfer payments pass through your bank.
We may also disclose information if the law requires it.
How long we keep it
- Order messages and videos: up to twelve months after the sacrifice, then deleted. Basic records of the order (service, animal, date and amount) are kept as long as Canadian tax and business rules require.
- Call-back requests: up to 180 days.
- Orders placed on the website: up to twelve months in our order system.
- Refund requests: up to twelve months.
- Button counts: up to 90 days, and they never identify you.
- Browser settings and drafts: on your device only, drafts for up to 30 days.
Your choices and rights
You can ask us at any time to see the personal information we hold about you, to correct it, or to delete it, and we will respond within 30 days. Write to support@sunnahslaughter.com or message us on WhatsApp. Deleting information may mean we cannot complete an order that is still in progress.
Our handling of personal information follows Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada. Customers in the United States have the same choices described here.
Children
Our services are for adults. An Aqeeqa order includes a child's name and sometimes date of birth, which is given to us by a parent or guardian and used only to perform the Aqeeqa and mention the name in the video.
Security
This site is served over HTTPS. Call-back requests are stored with our hosting provider with access limited to the people who run Sunnah Slaughter. No method of transmission or storage is completely secure, so please do not send us more than we ask for.
Changes to this policy
If we change this policy we will post the new version here and update the date at the top. This version is dated 3 November 2026.
Contact
Sunnah Slaughter, Toronto, Ontario, Canada. Email support@sunnahslaughter.com. WhatsApp and phone +1 647 375 5714.