Refunds

Request a refund

Changed your mind, paid twice, or the date no longer works? Tell us here. As long as the sacrifice has not been performed, we refund the full amount to the card or account you paid with. You hear back within one business day.

Payment reference (8 characters, on your thank-you page, Stripe receipt or e-Transfer message)

How you paid

Card (Stripe) Interac e-Transfer

Email or WhatsApp number you paid with

Reason

Changed my mind Ordered by mistake Charged twice Date no longer works Other

Anything else (optional)

Ask us before asking your bank. A card dispute freezes the money for weeks on both sides. A refund from us reaches you in 5 to 10 business days, and your ticket number lets you track it.

Why ask us first

Every order on this site is backed by a plain promise: a full refund at any time before the sacrifice is performed, with no questions asked. You do not need to open a dispute with your card issuer to get your money back, and doing so is slower for you. A chargeback typically takes 30 to 90 days to resolve, during which the amount is frozen, and a dispute filed after the animal has been sacrificed in your name is contested with the video, the WhatsApp confirmation of your date and the Stripe receipt as evidence.

If you send this form, message us on WhatsApp or email support@sunnahslaughter.com before the confirmed date, we cancel the order and issue the refund ourselves. Card refunds go back to the same card through Stripe and usually show on your statement within 5 to 10 business days. Interac e-Transfers are returned to the account they came from.

After the sacrifice

Once the sacrifice has taken place, the animal has been slaughtered in your name and the meat distributed to families in Kenya, so the order cannot be reversed or refunded. If something went wrong with your video, the names spoken or the date, tell us: we will put it right, and where we failed to deliver what was confirmed we reschedule or refund as set out in our terms.

Charged twice?

If you see two card charges for one order, you do not need to wait: send this form with the reference from either receipt and choose "I was charged twice". We refund the duplicate the same day we see it.